Creating Your Client Experience; Lessons in Branding From My Vacation

Ep. 339: On my recent vacation to the Kananaskis Mountain Lodge Resort, I noticed all the details that created our experience. This made me think of how we as business owners can elevate the client experience in our own businesses and sharing that in this episode of Success in Mind.

Show links

Work with me: www.teriholland.ca/consultation

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Or on any social media platform @TheTeriHolland

Chapters:

00:00 Introduction and Purpose

00:33 Rebranding and Vacation Insights

01:31 First Impressions at the Resort

02:43 Detailed Resort Experience

06:11 Staff and Overall Experience

07:11 Applying Lessons to Your Business

09:01 Creating Unique Customer Touches

10:07 Personal Touches and Branding

12:08 Standing Out in the Marketplace

14:27 Packaging and Customer Loyalty

18:53 Conclusion